Do You Want to Hire Portable Toilets?

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  • Author James Watson
  • Published June 22, 2010
  • Word count 525

For companies hiring out luxury portable toilets, are there any secrets that will help them gain - and keep - more business? After all, it's not just getting new business that's important, it's retaining the customers you already have.

There are several things a company can do to improve business, and they all revolve around making life easier for the client. The more you can do for them, the happier they'll be.

Always keep your promises. If you agree to supply something extra as standard, make sure you do it. People like to feel they're receiving value for money. If you're advertising something as luxurious, be certain that it is. With toilets, that translates into having everything a customer could desire in a unit. Basic or ordinary simply won't do the job - anyone can supply that. Make sure you offer real quality to set yourself apart. The unit should be spacious, and well-appointed with everything a toilet in a mansion would have - and more. Back up what you say with photographs to prove it to the client.

Be willing to more than is necessary. Offer things the customer might not even have considered, but which make sense, like an attendant for a luxury portable toilet. The customer can always refuse, but simply having that (or even something like public liability insurance) available shows that you have their interests very much at heart, and that customer service is at the core of what you do.

Know your competition and price competitively. That might seem like a no-brainer, but even if you provide more, you have to keep in line with the others on prices, since, sadly, too many people look at the bottom line when it comes to costs.

Make it easy for the customer. The less they have to do, the happier they'll be. Have units that are self-contained (i.e., don't need to be connected to water or drainage). Yes, they'll cost you more, but you'll recoup that in the long run by more rentals. Have generators available, too, for the electricity.

When you give a quote to a client, be complete. Avoid the hidden extras and make sure everything is there so the customer can make an informed decision. If there's something that can't be included, such as delivery charges, explain the reasons fully and offer an estimate, then follow up as soon as possible with firm figures.

Deliver when you say and pick up promptly after the event. Seems obvious? Of course, but many companies don't do that, which results in frantic, exasperated phone calls from the client - and bang goes any repeat business. All too often companies don't worry about customer service, If you place it first, and put yourself in the client's position, you'll be well ahead of the game.

Really, none of these things are that secret. They're simple common sense. But common sense all too often proves to be anything but common. Pay attention to what the customer wants and provide it, and your luxury portable toilet hire business will flourish.

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