HANDLING PATIENT OBJECTIONS TO RECEIVING CARE

1. Never been to a chiropractor:

No! Well this is a great chance to come in and learn the great things about chiropractic. What have you ever heard about chiropractic?

2. Don't believe in chiropractic:

Really, why? Our doctors are wonderful about explaining chiropractic and its benefits. We've found a lot of people just haven't had the opportunity to listen and that's why this offer for a complimentary evaluation and consultation has been so well received.

3. No pain or problems (good health):

WOW, did you know how you feel has nothing to do with how you really are! People walk around with diseases like cancer and heart disease everyday with NO symptoms and unfortunately when you do have symptoms that's the last sign of something wrong. My suggestion is to just come in - you have nothing to lose.

4. No time to come in:

Oh, I know how hectic things can get but by taking advantage of this complimentary evaluation you can learn how chiropractic builds a strong immune system, and you'll be amazed at how much better you can feel AND SAVE you time in the long run by preventing illness in the future!

5. Too far away:

I understand that it may be too far away but would you still consider the opportunity to have your spine checked at NO COST. When you come in wouldn't it be worth it to learn that you are in good health or possibly that there could be something hidden that given the chance to be corrected would save you grief later!

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6. Insurance doesn't cover it:

Oh really! Well the reason we're offering this opportunity is to determine if you're even a candidate for chiropractic care and if so, the office can determine at that time what your financial responsibility will be. They'll work with you on financial arrangements that work for you. Our policy is to never let finances stop someone from receiving care. Our doctors are concerned with making you well and leading a normal life.

7. Not working presently:

Oh, well I'm sure finding work is a priority for you right now. I'll give you a call at another time - good luck with your search.

8. Last experience felt worse or didn't feel any better:

Actually, that was a positive response even though it didn't feel that way to you. What happens is when they re-align the spine the muscles have to adjust as well to support the new alignment and that's why some people get sore afterwards. Once your spine is aligned you'll be amazed how good you feel.

BACK-UP INFORMATION:

Unfortunately, a lot of people wait to come in when they are in pain. We like to educate people on the benefits of chiropractic before symptoms appear - for prevention of illness. You wouldn't wait for the oil light to go on in your car and then put oil in. Recovery for everyone is different and it's important to follow all the doctor's instructions during treatment to assure the best possible outcome. If our doctors don't see improvement after a certain amount of time, they will let you know they have done everything possible and refer you to a doctor who may be able to best fit your needs.

9. Once you go they keep you coming back forever:

The reason people keep going back after the problem has been taken care of is to maintain their excellent health through chiropractic and that's why you hear people go forever 'cause they choose to go.

BACK-UP INFORMATION

It's important to understand the three phases of chiropractic care. Some people wait for pain before coming in and then just want a quick fix. That is called RELIEF CARE. The doctor gives you an adjustment that makes you feel better immediately. The problem with this is in a few days or a week you are in pain again because it takes more than one adjustment to re-align the vertebrae. Everyone responds differently to treatment. In order to correct the misalignment of the spine you should enter CORRECTIVE CARE and that is a treatment plan suited to your individual needs. Last, a patient moves on to MAINTENANCE CARE. You should come in once a month to keep the alignment and remove pressure that builds up in the spine just from doing simple everyday activities. We take care of our cars and our equipment in our homes to assure convenience and ease of living - our bodies are no different! You have nothing to lose. This is an evaluation and consultation with our doctor at NO CHARGE!

10. Already have a chiropractor:

Great! How often are you going? How would you like the opportunity to have a second opinion at no cost to you?

11. I see a physical therapist:

How long have you been under PT care? Well, have you ever been checked by a chiropractor? I recommend you get checked by a chiropractor and here's why. The bones become misaligned and pull muscles, and when bones are not realigned it doesn't allow the muscles to rehabilitate like they should.

12. I take medication and it feels better:

Medication will only relieve symptoms temporarily anywhere from 4 to 6 hours. It doesn't cure the problem. Not only does it NOT cure the problem it creates problems with other internal organs.