Call center in India can be broadly classified into three main categories – inbound call center, outbound call center and web enabled call center. Inbound call centers are call centers wherein incoming calls made by the customers at USA or any other country are handled. The call might be related to queries resolution, order taking, help desk, technical support, etc.
Most of the big organizations do not have time to handle inbound calls initiated by customers. They have other core operations which require more concentration. Creating a separate department to handle the customer calls would require manpower management as well as department management for the same. Therefore the best solution for them is call center outsourcing.
India has always been the most preferred center for outsourcing call center service. There are many factors which has made India the most preferred destination. First of all, call center in India provides services 24 hours a day and 7 days a week. This is possible because of the suitable geographical location of India which makes possible round the clock assistance. Second advantage which countries get from call center outsourcing is cost – effective services. There is a shortage of jobs in India; therefore Indians are ready to work at even lower salary which results in effective cost-savings for the western entrepreneurs. Thirdly, government extends tax related benefits making investment in India more advantageous, since Government knows that call centers bring good profit revenue to the country, there bring numerous advantages in terms of taxes. Also, Indians are well educated and highly skilled. They have great English communication skill as a result they are good in their work.
Many industries are dependent on Indian inbound call center. It is the best option for the companies having huge incoming call traffic to transfer their calls to Indian inbound call centers. These inbound call center services can be easily categorized as per the requirements of the clients.
Following are the sectors which depend on inbound call centers –
Government sector – This is an important sector which gets huge benefits from incoming call center. Government gets many calls from the public, outsourcing it can be the better alternative from them. As there are many people who seek information about various government plans and application process, outsourcing incoming call can reduce their burden and they can focus on their core activities.
Property managing companies – Real estate companies get many benefits by outsourcing incoming calls which are made by customers. Many people want to know about rents of the property, tenant accounts or maintenance concerns which make it very essential for them to outsource incoming calls to call centers in India.
Internet service provider – Outsourcing incoming calls is also of great advantage to internet service providers as they get many calls related to queries and price package. By outsourcing they can focus more on their core business operation.
There are many call center service provider in India who provide top class services. Go4customer is a reputable and reliable service provider of inbound call center services.