The Appliance Service Occupation: Problem Solving and Customer Relations
Present time homeowners are becoming more depended on appliances to provide them with comfort and the things in life. Appliances such as automatic washers, clothes dryers, refrigerators, freezers, and dishwashers other such equipment all makes our lives easier. These appliances all need service and repairs at point in time. It is the job of the appliance repair technician to be certain that these machines is installed, maintained, serviced properly. Most homeowners do not have the desire, tools, or perhaps the ability to perform these repairs. They, therefore, depend on the appliance repair technician to provide these services accurately and economically.
Appliance Repair Personnel and Their Responsibilities
Responsibility of the technicians will depend on their ability and knowledge of the equipment. Therefore appliance repair technician with a wide range of experience would be required to repair more types of appliances than would technicians with a limited background. This has a tendency to reduce the unnecessary replacement of good parts in an attempt to find the problem. Appliance service technicians are generally classified in several general categories. Each successive category requires more knowledge and skills. At the same time they have more responsibility and make more money.
Appliance Repairs and Installers
These persons are generally more experienced than the bench person. Installers deliver, install, and demonstrate the operation of the appliance to the customer. In most instances they do little or no troubleshooting or parts replacement. However, they will work under a wide variety of conditions. They are mostly concerned with major appliances, such as washing machines, dryers, refrigerators, freezers, and room air-conditioning units. It is their job to know how these appliances operate and how to get the best performance from them. Most of these technicians' work will occur at the customer's home. They will have very little supervision. They should be familiar with the local building codes and be physically able. They must present themselves in a good manner to the customer.
Appliance Service: A Necessity
Every machine will need servicing at some time or another. Therefore, a good appliance service repair technician will always have a good job. The better the appliance technician, the better and more secure is his or her position. Since there is a constant standoff between price and reliability, there will always be some type of service needed. The best service that you can provide is to prevent as many repeat service calls as humanly possible. This will help if you remember that the appliance is made up of parts that are assembled to provide a given service and that when one malfunctions the remainder of the machine will not function as it was designed. With this knowledge you can examine the complete appliance for the bad part and make the appliance repairs as economically and as accurately as possible.
Customers know that when an appliance fails it is going to cost money to have it repaired. However, they are not always aware of the high cost of making these appliance repairs and are due an explanation of the problem and the cost. It costs money to equip an appliance truck with the necessary tools, instruments, and parts to do the job. This money must come from somewhere and this somewhere is the customer. It is figured into the bill as overhead to operate the business. Then the shop owner must make enough money to pay you and make some for his or her troubles and investment, to which he or she is entitled. To help this happen is by and large up to the professional appliance technician. A professional appliance repair tech is a person who knows what it takes to repair the appliance and one who does not "kill" time.