Are you stuck in the rut of having an office phone, cell phone, a fax line and a cell phone? Well, the days of having a home phone are going by the wayside and becoming an extinct dinosaur. And, not far behind that is the traditional office fax line and office phone.
When I started in real estate investing I worked for a guy that refused to give up his fax machine. I would walk in his office and see fax paper all over the place. He would constantly be looking for a document someone had sent him. I never got that guy moved in the "the real world" and he is probably still using a 1985 fax machine to this day.
Let's fact it; we are all on our cell phones these days and rarely are they more than 3-5 feet away from us. So, why not just combine all of your voice and fax communication in to one device? It is here and has been for years unless you've been hiding under a rock.
We've been using Ringcentral for well over two years now. Initially, the dashboard was a bit confusing and frustrating. However, once we over came the initial learning curve we were well on our way. Their customer service is excellent. When I have called them I have received an email or return phone call within the hour.
There are a lot of cloud based business phone systems out there but we have only used Ringcentral and have never had a problem with their service.
If you donít know what e-Voice / Cloud phone systems are then you definitely need to check RC out. There are many features with RC but the one that I like the best is that they send an email every time someone calls and also when someone leaves a message. So, you get two notifications via email when some calls. Good to have when often times some buyers are hesitant to leave a message. Weíve picked up a couple extra sales by calling back the numbers that didnít leave a message. Good to have.
Also, you can set up what we call "Round Robin". From within the RC dashboard you can have the service rotate the calls to different agents so that no one person gets all the great leads. And, that also eliminates the need to have a receptionist answer your phone. You basically just put it on round robin and, let's say if you have 6 agents, if one is busy and doesn't answer it just rolls over to the next person. And, you can set it for how many times it rings to each person before rolling over to the next.
For the tech-savvy agent you can also embed a button in your email that will allow a potential buyer to click on that button and it will dial you up direct from their computer or cell. Pretty cool feature. We donít use that feature any longer as we were getting overwhelmed with calls. Now we just include our number on all of our mailers and advertisements. But, you can configure that within your outgoing email provider.
They also offer fax lines as well and their plans vary according to your office size/number of numbers/agents/etc. Every feature that you can imagine is offer for the mobile device as well.
Since we have streamlines our operation with E-voice/Cloud based phone communication we have noticed an upswing in productivity.