In every organization, there are bound to be misunderstandings or conflict that need resolving. Taking student complaints and grievances into consideration gives colleges a chance at quality improvement. It is the duty of the college to monitor and understand the complaints they receive and make the necessary changes in a way that can benefit both, the student as well as the college.
Stevens-Henager College is a well reputed college which provides driven and focused adults the chance to further their careers, by offering them programs in some of the most sought after fields in the industry, namely; business, information technology, healthcare and graphic arts. They strive to make this journey as smooth as possible by providing financial aid, student advisors, qualified instructors and online services.
Stevens-Henager college complaints are resolved keeping the best interest of the parties involved. Their complaint or grievance procedure is simple, uncomplicated and inexpensive. In case a student faces a problem that needs immediate looking into, he or she is asked to follow a few simple steps:
Discussion with the Campus Director: Any dispute or problem a student might have regarding policies, programs, performance, admissions, enrollment etc, should first be taken up with the Campus Director.
Written statement to the Corporate Chief
Executive: If the dispute remains unresolved for whatever reason after having spoken with the campus director, a written statement explaining each partyís point of view and position should be submitted to the corporate chief executive.
Mediation: If the dispute has still not been resolved, then the parties should be open to mediation. This is held in the city in which the student lives. Both the parties are expected to make a conscientious effort to resolve the dispute.
Waiver of Jury Trial: The concerned parties forever waive their rights to a trial by jury; which means that they give up the right to a trial decided by a jury. Here, the case will not be decided by a jury, but by an arbitrator. This arbitration will be conducted by the Better Business Bureau (BBB) or the American Arbitration Association (AAA) and it will be conducted in Salt Lake City, Utah.
If, for whatever reason, one of the concerned parties cannot appear in person, they are given the option of being present through telephone or by video cast.
It is understood that, when it comes to two or more people, even though you might want to avoid conflict at any cost, chances of friction are always there. Stevens-Henager takes any problem that might crop up into careful consideration and looks at it as a chance for growth and improvement, while keeping the studentís best interest at heart.