One of the greatest parts of my job is selling people a product like a baby blanket which you really know makes a difference and can actually change their life. Over the last few years we have spoken to so many people and heard so many fantastic stories about how people have used them. Lots of people have come to us because they have a baby that is not well and they have had to make lots of trips to hospital and to the doctors, they wanted to reduce the stress as much as possible and they found our product really useful.
Parents with multiples regularly praise our baby blanket, as they love products that take the faff out of going out with more than one baby. It also makes it easier to control their temperature when they are out, without having to get babies in and out or buggies and pushchairs.
We have had child minders and foster parents that constantly have a rotation of different aged children and this means again that easy to use products are a great investment for them. They have told us this when they are making an order, or sending feedback on facebook.
Another time that people have really found our baby blankets handy and told us is when they are going on holiday and in particular skiing holidays. One lady says she recommends them to all her friends particularly in relation to skiing holidays and she also buy them as presents.
Recently our baby blankets were featured on a programme about sextuplets, sadly two of the babies passed away when they were still tiny. But the other four babies are doing really well, and in the programme they were constantly using our product. You could see that they made a real difference to the family when they were trying to get out and about with four babies.
All these comments and feedback make me immensely proud and happy with what I do, I love working in marketing and sales, but it has to be something I really believe in and makes a difference and this product obviously does.
Another section of my job is in customer services and we also get great feedback in that area. Our company strives to make every customer as happy as possible with the products and service. This means we try to deal with orders quickly, we communicate with our customers if there is going to be a delay. Occasionally if there is a problem, we try and deal with it as quickly as possible and in a way that the customer goes away feeling completely satisfied. As we are a small company we are able to keep a very close rein on issues and problems with products. Baby blankets are one of our main products, but we have a huge amount of choices with sizes and colours so it is very easy to get the wrong size or colour if you don’t watch out.