Small Business Struggle: Live Telephone Answering Service
- Author Mike Cyna
- Published June 10, 2012
- Word count 502
As the economy slowly recovers from one of the country’s worst recessions,
special attention is being placed on the "self-employed" American. This was
prevalent when the President of the United States addressed a joint session of Congress
this past September and unveiled plans that would make it "easier" for
entrepreneurs to hire people. However, are the self-employed ready to take on
the challenge of fixing our jobless rate? Those small companies that made it
through the recession learned to run leaner businesses and hire smarter. Many small
businesses today consist of a one-man show. They learned how to use technology to
transform the role of the personal assistant & receptionist.
By the end of 2009, employer businesses generated 1.2 million fewer positions
when compared to a previous peak in small-business job creation in 2005. About
56% of the entrepreneurs who incorporate their businesses for tax and liability
purposes had paid staff in 2005; 44% of them had between one and four
workers, according to a Bureau of Labor Statistics survey. Today, small
business owners have the opportunity to hire the same call centers that answer
for Fortune 500 companies for about one-third the cost of having a full time
receptionist in their office. And the good call centers; offer 24 hours, 7 days a
week coverage, even on weekend and holidays. Unlike paid staff, a virtual
receptionist will not call out sick, take vacation or personal days. A small
business with only two employees cannot afford to lose someone for 7 days
while they take a vacation.
Small companies employ about half the private-sector labor force, according to
studies at Case Western Reserve University. Efficient business owners have
learned the hard way not to take employees for granted. If they can afford to hire
staff for their office, the last thing they want is for him/her to sit around waiting for
the phone to ring while surfing the web most of the day. A small business can
now have a virtual receptionist who can screen and route their calls. And instead
of having to call the office and listen to voicemail messages, their messages are
instantly sent by text to cell phone or emailed. A small business owner who
does decide to hire staff is now free to hire someone who will help his/her
business develop and grow. Rather than hire someone to sit and screen their
calls from telemarketers.
It appears the self-employed are ready to help the jobless rate, but not by
returning to the norm. Although, a small business cannot afford to look too small,
especially if they are going after big business, they are definitely going to make
wiser decisions. They understand the perception and value of having a
courteous and warm voice greet their clients, instead of an automated recording.
However, a virtual receptionist answering, screening and routing their calls from
Virginia or Florida assures them of achieving that perception. Allowing them the
time to manage their in-house staff efficiently and using them to properly help in
the operation, development and growth of their company.
Author Writes about sales and marketing topics. For more information visit http://profilesandreviews.com/servicesrates/
Author also writes about phone answering service.
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