Many travel agencies ask for feedback from their clients once a year; some companies do this quarterly, fewer monthly, and almost nobody does it immediately after each trip.
YYZ Travel Group considers feedback to be mutually important (to both travelers and advisors) for creating successful collaborations in the future. Here are some reasons why:
1 When you write a testimonial describing your travel experience, it is important for your memories to be fresh, so you can recall with certainty the particulars of what was excellent and what was not.
After a season or year, you simply cannot remember those details, and it will be difficult to make your feedback as precise as it would have been right after the trip.
Your opinion is very important for a travel agency to improve its services and for a professional travel advisor to take your views into account when making future arrangements.
2 You should share your feelings not only as partners in travel planning, but also as friends and colleagues!
That is what we call a sincere relationship with our customers. We do not consider the people who come to us for help as just clients; we think of them as our friends. So, we are interested not only in tour packages and hotel preferences; we try to know our customers better as people.
A travel advisor knows a lot of things about numerous destinations, but to create your ideal trip, s/he needs to learn more about you and your personality.
Then, s/he can use that knowledge to select the proper hotel room with fantastic views, or to recommend the best excursions and activities for you.
3 Through your feedback, an agent will be able to understand your preferences, to see what was great and what could have been organized better.
It is very important to know what type of traveler you are: if you prefer accommodations with cozy ambiance and high-level services, or you like to spend most of your time away from your resort/hotel area; whether you love animals and nature, or you get truly excited by various artistic performances and cultural exhibitions.
Sometimes these factors become evident only after a trip, so be prepared to uncover unexpected personal features.
4 While talking about a recent trip, you can discuss future travel plans and the agent can start to prepare something amazing taking your previous experience into consideration.
There are so many important details in corporate evaluations that they should definitely be discussed soon after a trip.