Remote monitoring allows you to make huge cost savings by reducing or even eliminating the need for on-site security personnel. It also allows you to provide the 24/7 authentication required for Police response to intruder situations.

Whether CCTV is installed secretly or openly, modern digital communication technology enables SMS to monitor the situation anywhere in the world. Using telemetry, control can be maintained over cameras, lights, gates indeed any building management function.

CCTV monitoring falls into two categories, reactive or proactive and both require a different level of service.

Reactive CCTV monitoring involves alarm detection on site which initiates a picture transmission to the monitoring centre. Depending on the requirements and the situation the alarm is dispatched to a response agency.

Proactive monitoring is real time, for example city centre or high street locations. In this instance the operator is constantly reviewing the location and informing security or the emergency services to dangerous situations.

In both types of monitoring there is recorded evidence of what was seen and often this is used to assist the police in their enquiries. Historical evidence is used to supplement non related incidents, enabling the police to build a case.

CCTV in the public sector is governed by the data protection act and the human rights act, it is there to protect the benefit of the public not to spy on them.

CCTV is also used to supplement intruder alarm systems to provide confirmation that there is someone on site and that the alarm received is not false.

All Coverer’s Remote Monitoring service give you peace of mind that your critical network devices such as your servers, routers, firewall and network services such as email, web and backup are running smoothly.

Remote network monitoring allows All Covered to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.

Network Operations Center (NOC) monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from Client Support Center (CSC) or an onsite visit by your consultant. Business impact rules are determined with you in advance for each device or service being monitored, so All Covered knows how you would like us to resolve an issue – 24 x 7, the next business day, our next on-site visit or any other interval.

If Remote Support is required, the CSC engineer is equipped to handle the issue using state-of-the-art tools and our network guidebook documentation. Remote Computer Support System allows the CSC engineer or consultants securely log into the server, pinpoints the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you.

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