How do we know what the 5 Biggest Mistakes are?

After over a decade in direct response, we have peered “under the hood” of hundreds of direct marketing campaigns across every type of category imaginable. Sometimes a new client will come to us after a failed attempt with another agency, or simply to get a second opinion on whether their campaign was or is being run optimally. As a result of this extensive experience, not only have we seen which decisions make campaigns successful, but also which decisions condemn campaigns to certain underachievement of their potential.

The most difficult part of writing about the “5 Biggest Mistakes” is narrowing down the list. It would be easier to write about the “Top 20 Mistakes”. Nonetheless, this paper presents the blockbuster mistakes that are a) way too commonly made, b) sure to doom a direct response radio advertising campaign, and c) relatively easily avoidable. In other words, get these things right, and you’ll live to face the lesser challenges with greater strength and greater knowledge.

Biggest Direct Response Radio Mistake #1: Faulty or non-existent testing methodology

There are many ways for a testing methodology to fall short, which is why this is #1 on the list. Testing the wrong variables, testing in the wrong order, testing too many variables, testing too few variables. The list is long. The point to remember is that success requires a scientific approach. That means disciplined and well thought out – a “ready-aim-fire” approach verses “fire-fire-fire”. Any good direct response agency has staff that understands the process for conducting scientific research, particularly research methods, statistics, and database management. The best DR agencies have applied this knowledge over time and have developed a proven testing methodology, along with the supporting technological infrastructure, that will get you from testing to profitability with the least amount of up-front time and money.

If you don’t follow a well-defined, proven testing methodology, you are throwing your ad dollars away. Period. You simply will not know why one ad works better than another or whether there are other approaches that could work better. You will just be out of money before you can determine whether your campaign has legs.

Biggest Direct Response Mistake #2: Inadequate data capture and analysis

The power of direct response radio stems in part from the ability to collect and analyze results from the bounty of data that can be collected - and to distill insights that drive further refinement of the campaign. As all experienced marketers know, it is the insights that lead you to grand successes. With the right tools, technology, and processes, it is possible to conduct station-by station analysis, look at performance by market, format, day of the week, daypart, and a whole host of other variables to understand what’s working and what’s not for a particular campaign. This is vital to the process of optimizing campaign profitability.

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