And if the person on the phone is doing nothing but evading your direct questions, just picture the customer service if you have a problem later on.

Remember, there are some amazing auto service pros out there who will blow your mind with knowledge, honesty and willingness to share. People like this should be given a medal for saving customers on a daily basis. The best thing is they're either a phone call our mouse click away!

Auto Repair Chicago - Understanding A Very Important Fact:While you should never use a mechanic who will not provide honest, direct answers to your questions, you must also know they will have to take a look at your car to give a realistic, accurate estimate. The truth is that almost 100% of car repair related situations do require a physical inspection by a trained service professional. Cars are highly complex machines and a problem with one system can frequently effect the performance of another.

For example: Check Engine Lights. These little buggers pop on when there's an issue with a sensor buried in some deep, obscure system. We can all blame the manufacturers for not making this easy to diagnose. In situations like this, there is no way to get around a systems test. You will have to bring in your vehicle, the technician will have to plug in a diagnostic tool, and within about an hour (in most cases) you'll have a solid idea of what's wrong. But why can't the technician tell you that?

We have called hundreds of shops across the country and have been hearing the same thing from close to 96% of them: "Nope, we can't tell you anything until we see it." Or "We don't give any information over the phone, you'll have to bring it in." We've heard these exact two sentences so many times at this point, we're starting to think there's a mechanic's phone call evasion phrase book!

Here's a response directly from our database: This is a shop who knows how to answer your questions, even when there is no direct answer...

The "check engine" light is an indication something is wrong somewhere in your vehicle. What it's saying is one or several sensors/components is failing or providing readings within specifications. Diagnosis and troubleshooting is required to determine the cause of the problem, and this will allow us to provide an accurate estimate regarding exactly what needs to be fixed. The cost for an initial diagnosis runs $X. You can expect the whole diagnosis process to take around an hour. Our technicians are trained to handle these problems and are available ASAP. Please call to set up an appointment. Now isn't that better than, "Nope. Can't say until you bring it in"?

Auto Repair Chicago - The Most Astounding Fact Ever: Your answers are found in your mechanic's questions. Even though having knowledge of your vehicle is the #1 way to avoid a scam, you can offset being less than informed by digging out good questions from the mechanic. There's a simple reason for this; it shows they know what they're talking about.

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