Call centers or BPOs have become the hottest topic as more and more promising international players are increasingly using its highly useful trade services and effective business solutions. In the beginning, call centers were seen as an efficient tool used to reduce business costs and other administrative expenses, however over the years it has come across as a great system that is efficient enough to bestow desirable results even in the long run. Undoubtedly, BPOs run advance operations which make distributing maximum productivity at minimum operating costs easy. The usefulness of BPOs is not restricted to handle clients only but also extend to minimizing dead time in each call as well. Actually, dead time refers to those unproductive minutes and hours which are spent on the process of making a call i.e., dialing, ringing and answering any number. This time is not considered productive because here agents spend a major part of their productive time making the call and not exactly talking with the client. For any business that deals in either making or receiving calls, having high-tech call center software solutions is of utmost importance in order to stay ahead of its business competitors. Many international players, including some of the Fortune 500 companies like Walmart stores, Citigroup, General Motors etc. are using the benefits of call centers. These companies make sure that their work is outsourced to a dedicated offshore BPO that incorporate efficient agents and technological capabilities required to deliver the best customer services. Call centers help companies save on their administrative expenses and transportation costs incurred on employing in-house workforce. No doubt, BPOs render extra insubstantial advantages like business constancy, excellent customer support and elevated returns. Some of the major process advantages of BPOs include highly advanced web enabled call center environment, capability to handle large call flow efficiently, and proper process training to agents.