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Problems with Acer Laptops
This article describes the most common Acer Laptop Problems. If you're thinking of buying Acer laptop computers in the US or UL, then I suggest you to read about the main Acer laptop problems before you buy.
There is an alarmingly large number of problems being described by Acer owners on different blogs and forums over the Internet. Some owners' Acer laptops have gone completely unusable, with signs of power or mother board failure. The machine will now not even turn on and if the warranty has passed, you will be facing some major issues. Acer has been notoriously difficult in communicating such problems with clients, the customer support is not very helpful and they don't reimburse too often. If you do a little research online, you will see a lot of people complaining about problems with Acer Aspire. Acer laptops are not cheap and should definitely provide far better quality for that money.
Another common Acer laptop problem is "getting the blackscreen." It appears that the LCD displays have the backlight (usually a cold cathode) burnt out. The repair typically consists of opening the monitor replacing the cold cathode tube and reassembling the unit. But before you go on to such decisions, make sure to check that you haven't just accidentally turn off the backlight. On Acer laptops, pressing the Fn button and F6 at the same time is the backlight on/off togle. Holding the Fn button and pressing the left/right arrow keys raises/lowers the backlight brightness. Another commonly reported problem about Acer laptops is USB port failure. Some owners have complained about the USB ports not working. Even after reinstalling the drivers, they still don't work.
There are cases when an Acer laptop would develop a fault with the HDD (Hard Disc Drive) where windows could not find the disc. The only fix here is getting a new hard drive and this would cost you around $200 if the warranty period is over. You should definitely report that problem and send the machine for repair. Acer would charge you more, but this a repair that even you can do by yourself should you be knowledgeable enough of course. Another problem is what's known as "the click of death." It can happen on a brand new model if the hard drive is making lots of clicking noises, which is a sign that the disc is not keeping the correct speed.
A problem was recently discovered in the charging process of Acer Travelmate 2702WLMi laptop. When powered down, the charging only works intermittently. The charge light comes on but then randomly blinks on and then off etc. The result is that it takes forever to charge. This is a common Acer laptop problem that has got something to do with overheating. One of the fans can all of sudden stop working and as a result, overheating occurs. Make sure your laptop is not getting really hot. Another thing you can do is open it up and clear up the dust that's covering everything. Just remove the dust and it will work much better, because clogged-up heatsinks can affect the battery charging.
Some Acer owners have reported that the DVD burner has suddenly stopped working after the warranty period ended. The DVD-RW drive stopped burning to Disc and barely plays any dvds. This would normally happen if you have recorded a very big number of DVDs like a thousand, but shouldn't occur in other circumstances.
If your Acer laptop freezes, seek official Acer laptop support. In case suddenly your Acer laptop shuts down, check the Acer laptop troubleshooting manual.
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Article Comments
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thanks for your information i needed before buying. i am considering your opininon. say you waht laptop would you recommend please mail me am considering buying a laptop. and have acer improved on the latest acers? January 26, 2008 06:09:04 |
 Dave Moody Says
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oh gosh! i bought an acer laptop and i don't have an idea that it will cause plenty of problems. i'm so excited in having a laptop that's why i didn't have time in researching about the problems that it causes. i've experience having a difficulty in pressing some keys in the keyboard and now, the spacebar and letters m and w is not working. but the weird thing is that, even if i didn't press any key, letter w will show up many times like wwwwwwwwwwww... i don't know what's the problem with this. and then, i thought the battery will last for about an hour if it has been charge. but when i used the laptop without the adapter, for about a minute, it is now lowbat or low battery. February 20, 2008 02:20:55 |
Tine Says
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My brother bought me an acer laptop from japan... well i thought coming from Japan it would be better than the ones we have here in the Philippines... i guess it:s the same wherever you go... Tine and I have the same problem with regards to the keys on the keyboard.. my *z* isn:t working properly, it doesn't capitalize when I press it with SHIFT!.. and sometimes... my laptop automatically restarts! which really sucks when i'm online...!!! awwww... and don't get me started about my battery time!!! September 12, 2008 09:03:46 |
Emi Says
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My Acer has lots of issues. Sometimes you will be typing and you look at what you typed, and half of it typing thru the middle of the sentence you typed. The cursor goes crazy all the time. (won't go where you want it, etc) Last night, I had it plugged in while using it, and said you have 5 minutes until no power. It also said I wasn't plugged in. So I had to restart, to get it to show up and charge. September 26, 2008 07:56:04 |
Chad Carter Says
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I brought an acer laptop 2 months back and i agree with chad you can be writing and all of a sudden you are wwriting in the middle of a sentence youve done at the beginning of a para. Also somehow im not sure how but my CD/DVD drive has gone, i cant play or watch anything!!! It also has rejected wireless mouse and the cursor goes mad and you cant do a thing until it calms down, PLEASE reserach before purchase of an acer computer!!! October 08, 2008 16:57:00 |
Michele Griffiths Says
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well the problem about writing and suddenly your in the middle of the sentence is not only acer problem i have a toshiba and a dell and it happens with them two. December 13, 2008 18:48:47 |
David Says
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I saved my hard earn money to buy a nice computer boy was I wrong buying an acer. My cd driver tray won't work.I can't down load my wirless router. Iam not avery happy person with my acer. January 17, 2009 16:16:57 |
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mt laptop want even charge up the lights want come on the labtop and when i try to charge it the power supply light just keep blinking and 2 days after my warranty is up seem like there no burn marks in there any 1 have idea what it my be please let me know January 18, 2009 16:47:33 |
Dave Says
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my acer just shuts down all the time. It seems to be overheating. I've only had it a little over a year, and it's almost worthless at this point. January 21, 2009 12:01:16 |
April Holbert Says
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I bought a aced aspire 1642 about 2 years. Was told it was a great laptop. Not! We have all issues with this laptop. Main issue we can no longer use it at all I'm actually sending this info via my iPod . The biggest problem is the charger .the said we must send out to fix and could cost 300 or more for that price we decided to buy new. Aced computers are continuous problems. I hear dells are problems. Think I gonna do some research on gateway. Trust me your experience with gateway will be no different. It sucks!!!! February 08, 2009 21:05:18 |
Renee. Cortes. United States Says
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Hi, Acer laptops are very reliable, but yours may develop a problem with the charge circuit, after a few years of use. The laptop will charge itself to fully charged, then the charge light will go out and the laptop will continue working on the battery, not on the mains. This is not the charger being faulty. It's the power circuit inside the laptop. To keep using the PC, power down the laptop and remove battery. Re-insert the battery and boot up the laptop, all on the battery, if it's charged sufficiently. Start charging the laptop, but do not fully charge it. Stop charging and continue on the battery, then before the battery goes completely down, charge again. Don't charge fully again, but stop charging before it is fully charged. Continue in this way and you should be able to go on indefinitely. Good luck! February 18, 2009 08:25:09 |
Stu Says
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My Acer 5610Z, is 18 mos old, I am having issues with the dark screen only faintly seeing the desktop icons and such. I ordered and replaced the inverter this didnt work and now I am waiting on a backlight to see if this fixes. My husbands HP is twice as old no issues to this date. Acer will never take me again! People read up before purchasing a Acer laptop seems I made a mistake and hopefully you wont do the same. I will let you know if the backlight is a fix for me. March 03, 2009 08:51:36 |
Kelly Says
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I just bought an Acer Aspire. The 1st one I exchanged because the letter Z was Y and vice versa. On the 2nd one, the point pad won't let me double tap to open windows and it won't download anything. It is now 32 days old. I have been online with Acersupport for 5 days now. They won't even give me an idea of what's going on. Every email asks for something new, 1st serial #, then model, address (again),then my COUNTY that I live in (not country, county, then where I bought it and on and on. Joke. No help at all on a 33 day old laptop. Perhaps they are waiting for the warranty to run out? DON'T BUY!!! March 10, 2009 08:02:28 |
Jo Winkler Says
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i have a good hp dv series laptop and acer aspire 5717z for my wife which is also good but on its 1st 3rd month.. suddenly it shuts off with no apparent reason. she restarted it, it didnt make it to OS.. knowing that it would take a lot of time of repair process if i send it back to dealer, i tried to fix it myself. i reseat the ram module and the hard disk, bingo! works fine again but for just 2 weeks.. i updated the bios from version 1.36 to 1.43. now its back to almost normal. the only problem we had now is that it wont restart. normal startups work just fine.. i wont buy acer notebook again. March 11, 2009 19:27:28 |
Eric Says
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yeah, i've had my acer laptop for 2 years now and my screen keeps turning purple, idk what it is. but im out of warranty and im not going to pay a lot of money to get it fixed, i'll probably just get a new computer soon March 16, 2009 22:50:22 |
Michael17 Says
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I have an ACER Aspire 6930 LapTop. It was delivered with foreign language recovery disks. I had sent an E-Mail for support during the software warranty period. But, ACER only responded after the warranty was over and will not exchnage the disks. I should have bought a DELL. April 09, 2009 19:12:21 |
ALAN Says
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I too have and Acer Aspire one and have been going back and forth with the online ( non support) for the last 5 days. Asking for various information that can be asked in the first email. Keep your money and buy another brand. I have had since 12/08 still in warranty and I will not be giving up on service since I can't get my money back and the computer won't turn on. April 19, 2009 15:18:11 |
Delores Says
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My Acer Aspire series 3015 has to be twisted in order to make the HD to work, it sounds like a bad contact or a crack maybe, but from where i will be able to get ultra magnifyed glasses to retrieve it? or the time? i gave up and bought another brand new (not acer of course) May 05, 2009 15:46:17 |
Luca Says
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You're right, Acers are not cheap at all. I bought an Acer Aspire 7720-6681 7 months ago and for three months now the laptop shuts down cold as though the electricity just stopped mostly when I use a media/audio player it gets so hot in the corner where the fan is.
I don't think this is normal and it should not be doing this. But now I am stuck with this problem. For the same money I could have bought a Dell or an HP. I try to console myself into thinking that if I did buy something else, I might have worse problems.
To add to this, the Dolby speakers are a joke. The sound of the speakers is so low. Even media streaming is not clear, it is really awful actually - not sure where that problem is coming from...
And the screen is not clear at all - maybe because it is too glossy?May 09, 2009 00:04:22 |
Kind Of Disappointed Says
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Acer Aspire - won't hold charge and has become so hot the case has warped and the battery won't stay in, basically rendering it useless. Occurred right at 13 months after purchase so it is past the warranty deadline, but from what I hear from others they don't do much about honoring their warranty anyway. May 10, 2009 12:16:47 |
Cyndi Says
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My acer aspire 7720-6794 from Tiger Direct Has had a problem with the mouse pad frezzing up andnot clicking as if somthing is running in the background.It took me 40 days to realize it was not me.Too late they said call Acer.Now I have sent it back 3 times and still the same thing.It is now 10months old and all they say is send it back and we promiss me will fix it.What do I do? Get a Lawyer.Help! July 18, 2009 22:24:39 |
Chris Says
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my computer went completely black. it took three weeks to the computer to boot back p, at that point i was feeling kind of muscular about the situation, however the very next day when i turn the computer back on it was just as black as it was prior to the three weeks of the first agony i went throuh July 29, 2009 13:48:34 |
Veronica K Says
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I bought an acer aspire. Everything works on it until I plug in my Sprint internet card then the keyboard and mouse quit working. Acer said this is my fault because I used a 3rd party hardware. My sprint card works fine on my dell. They said I should only use a wireless router. How am I supposed to connect to the internet when not at home. Isn't the idea of a laptop to be portable? August 10, 2009 14:23:32 |
Tamra Says
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I have an acer aspire 6930 myself and I have had unexpected errors myself.
1. Using internet explorer and my computer must have gotten a virus because much spam came and then it didn't boot. By the way this is not related to any adult orientated sites.
Tried reinstalling vista but that was not even possible.
2. My LCD screen 3-5 months after I bought the laptop the screen has been jumping and I have sent it twice in for repair to the acer repair facility/ factory in texes still not fixed as of today, but will be.August 11, 2009 00:10:02 |
Acer Owner Says
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I read the article and almost wept. my ACER laptop barely 2 years old , crashed a few months back. It had keyboard problems from day one, the cursor slipping to places not intended. I took my laptop to the dealer, one of the most reputed Electronic companies in the middle east. They told me that both the mother board and the HD are faulty and that I would have to replace them. Having no other choice i did at an additional cost of US$350/-. They then gave me a warranty for one month. Well, guess what it crashed again yesterday. I am now left with a dead machine which has to date cost me over US$1300/-, and that too at a sale price. the Heartburn is rather unbearable. what recourse would you recommend? August 16, 2009 09:26:18 |
George Thomas Says
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I bought an Acer Aspire for school a little over a year ago and I was working on it one night in my bedroom with it plugged into a surge protector...so it was fully charged and running on the adapter, not the battery. Well, I turned my head for a few minutes to watch something on television and the next time I looked back at the computer, it had completely shut down. I tried over and over again to get it back on, but all my efforts were useless. The adapter light to this day when plugged into the computer just flashes repeatedly. We tried using universal adapters to see if we could get it to come on, but they won't work either. The guy who looked at it last said that there was a broken connection between the battery and the adapter...exactly what though I'm not sure. Acer of course automatically assumes any problem you have with a computer that just turns off and doesn't reboot is a motherboard problem. And like everyone else on here, my warranty had conveniently expired the month before my computer died. I only had it ONE YEAR! Anyway, I'm going to order a new battery and see if that will help. If that doesn't do it, I think I'll just have to let it go and buy another computer. It's a shame though, cause this one could do EVERYTHING. August 30, 2009 15:13:56 |
Danielle Williams Says
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i have a acer aspier and i can have the charger on oit but it wont charge anymore what am i to do about this do i just need to get a new one ? or gett it fixed September 09, 2009 09:43:08 |
Tamesha Jenkisn Says
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I have had my aspire 8920 since last August and have had multiple problems, when i switch it on it goes straigt to the acer media center, the charger pin in the system was broken so ent it back and now it's happened again they wont fix it and are charging me £126 for there mistake. also i can hold my breath longer than the battery lasts. The system ws £1165 new, and i wish i just got a sony vaio instead. September 23, 2009 10:20:58 |
Dave Brown Says
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I suppose I have been fortunate. My ACER Aspire 6930 is about one year old and the only problem I have had was that the VISTA 64-bit was installed in French. Acer was not help at all, I am awaiting Windows 7 in October. I ordered Windows 7 in English and I hipe that this will cure the problem. If you think VISTA is complicated, try reading the menus in French!! Anyway, my Aspire 6930 has run like a charm so far. Maybe when it becomes one year & one day old ( and the warranty expires) I'll have a different story. Stay tuned for updates. September 23, 2009 11:33:06 |
Alan T Says
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I have this problem with my acer laptop.
I was using it and it blackedout all by itself eventhough my battery is in and even if i plug in the adaptor.
is this overheating? what should i do?October 29, 2009 09:33:16 |
Abby Says
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i have an acer 5050 my problem its makin a noise from my fan and it gets very hot i dont know what is causin the noise it never done this before till now just recently . can u please help me and tell me what i should do October 30, 2009 21:47:49 |
Caroline Northrup Says
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MY Aspire 9410 is 2 yrs old-In July 2009, I had to replace the jack-after I had been told by Acer techs that I needed a new battery and adapter. Now I have a problem with the power on button-so, I just put it in sleep mode. November 02, 2009 19:10:13 |
Carolyn Irick Says
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i have an acer aspire, it came with vista and so many problems it was useless. i installed xp an it got a bit better. cd drive would dissapear at random intervals. usb problems. startup and shutdown problems. overheating problems. last night, it just switched off instantly for no reason, now it will not switch on at all. i press the on button, it lights up , the fan starts, then it switches off, then back on, then off... until i unplug it and pull the battery out.
my advice to anyone thinking of buying an acer is pretty obvious. you would have less problems making your own computer from oil, sand and metal. be warned!November 14, 2009 13:03:02 |
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