Common problems in teleconference calls include excessive background noise, which can be distracting; interruptions by multiple participants; and speakers speaking without introduction, which confuses the listener. Have you ever experienced these problems? Poor facilitating is another cause of teleconference woes; a good facilitator should be able to deal smoothly with participants who interrupt or hog the line.

Not all your participants are likely to be familiar with teleconferencing. To ensure things run smoothly, send participants an email ahead of time which describes the logistics and technical aspects of the call. Important information includes the correct date and time, including time zone if applicable; the number and password for the teleconference; information on technical support should difficulties arrive; and any other technical information your participants must need, such as how to disable the 'Call Waiting' function, or whether or not they may use their second phone line during the teleconference.

After everyone is aware of the etiquette that is required for a conference call, handle any issues as they arise. You should mention the rules again at the start of the call itself, to reinforce them.

For example, "I'd like to highlight a few tips about teleconference etiquette from the email I sent you. Here are some conference call etiquette tips that will make our call as enjoyable as possible for everyone. First, make sure you are in a quiet room, with no dogs, children or adults to distract you. If you do need to speak with someone, please ensure you have pressed the mute button on your telephone, or you can mute yourself on the conference call by pressing *6, and at anytime you want to interact with us on the call, just press *6 again to be able to speak. If you start speaking and I don't acknowledge you, then you'll know you are still on mute and we can't hear you.

Please always say your first name before you speak. For example, Chris here, then begin speaking and be as clear and succinct as you can. This is an interactive call and I'll be asking you questions and for your ideas, so please be prepared to participate at any time. In order to make the most of what you get out of this call, I ask that you resist the urge to multitask during the teleconference."

Finally, do not be embarrassed by silence on the line. Some participants require some time to consider their words before responding. It is important to allow ample time for all participants to share their views. Are there any questions regarding teleconferencing etiquette?

The meeting facilitator might say that or something similar. Those guidelines should then be enforced tactfully for the call's duration. If there is obvious noise in the background, pause and inject a comment such as, "We're picking up a good bit of background noise. It sounds like someone is cooking dinner. There's not enough for me, is there?" A little fun is certainly permissible! If a dog is barking, for example, you might say, "Sparky seems to approve!"

When you experience a dominant caller, those guidelines must be tactfully enforced. You only get one chance to make a good first impression. If you are unsure of how to handle those types of situations, the damage(s) will only affect you - especially in the virtual and invisible environment, where people have a choice to participate or not. With the use of proper etiquette, you can maintain the best teleconference experience possible. This will ensure repeat attendance and participation. Remember, it is your professional reputation at stake here, not that of the callers.