You also want the driver to be alert when he is driving and drug free. To assure that drugs are not an issue there are laws the require companies test prospective drivers during the hiring process and then to administer random drug tests.

You want the driver’s schedule to be such that it doesn’t change his sleep patterns. Commonly, drivers are expected to drive 10 hours. A driver who has a schedule of sleeping at night should stick to that. He should not be expected to drive all night. It is better to be safe and permit the driver to either share the duties with some one who could drive at night or allow him to pull the coach into a motel where he and the passengers can get a good night’s sleep before proceeding on a gruelling trip of let’s say 1,000 miles without rest.

Making certain that the passengers of the bus – that means you -- stays on their best behaviour is another perhaps overlooked responsibility of the driver. How you act can be a safety issue. It is not a bad thing for the driver to pleasantly remind passengers of such etiquette as remaining seated when the bus is in motion, move to the restroom by holding on to overhead racks, handrails or headrests to assure good footing, never stand up before the bus has come to a stop, and activity that could prove to be distracting to the driver be minimized if not totally avoided.

A Company’s Record The longer a company has been in business the better chance that it will be well managed and have a good safety record. The companies that don’t have a good safety record won’t be in business for any length of time.

One entity that assists you in the research of a company’s record is the Federal Motor Carrier Safety Administration (http://www.fmcsa.dot.gov). The organization’s website includes a safety and security page that provides you with all sorts of information including a safety database, a snapshot or profile of particular companies and safety initiatives.

Moreover, the U.S. Department of Transportation and the Department of Defence have regulations that tour bus companies are expected to follow. For example, the Department of Transportation requires tour bus companies to assure that their drivers are fully qualified. Companies that comply urge that their drivers have a current commercial driver’s license with a passenger endorsement, undergo a thorough physical and hold a valid medical certificate.

You can find out more by visiting the U.S. Department of Transportation website at http://www.ai.fmcsa.dot.gov/Passenger/home.asp.

The U.S. Department of Defense (DOD) is involved in regulating motor coach safety because these companies are often used by military personnel and the DOD wants to make certain that their troops are safe. The DOD monitors the bus industry through the Military Traffic Management Command (MTMC). This part of the DOD implements and maintains a "pre-qualification" process. The DOD will not allow any bus company to transport military personnel until its buses have been inspected by the MTMC. The MTMC also analyze a carrier’s performance, reliability and responsiveness. The MTMC has a rating system using a scale of 1 to 5.The best rating is 1 and the worst is 5. Companies rated from 1 to 3 are approved to transport military personnel. More on the MTMC can be found at their website.

Finally, nothing is perfect. Things go wrong. The best companies, however, provide a mechanism to make the wrong right. To assure that such a remedy can take place, you should find out who to contact in the company when something does go wrong. Some companies equip their drivers with cell phones that permit them to call the company to help solve a problem that the driver can’t. Later, if you have a complaint or a comment you can call the designated employee who you can alert to a problem and who work with you to solve it.

The mission of a tour bus company is to provide you with a service that will make your tour as pleasant as possible.

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