Similarly, for your website, you must decide the pages you'll include and the information on each page.

When planning your site architecture, think about what you'd like your website to do for your business. Do you want it to bring in clients and close sales? If so, pricing information and even a shopping cart can help do that. Do you need your site to get media attention? Then a Media Room might be the key. Make sure to include the pages and content required to get the job done.

In addition, think about how you plan to expand your website in the future. At the beginning, designing a website of more than 10 pages can overwhelm a small business—both in terms of budget and time required to write the content.

But, if you create an expanded site map at the beginning—a website wish list if you will—then you and your website strategist can determine which pages will be most important in helping you reach your goals. You'll also have a clear roadmap you can use to add on to your website as your budget and schedule allow.

For more about the pages to include on your website, see this article: Pages To Include On Your Website.

Rule 3: Name your pages in a way that makes sense

Have you ever walked into an unfamiliar house and been unable to find your way around? You probably asked the hostess where the kitchen was so you could drop off your pot luck dish or the way to the bathroom.

On a website, though, visitors don't have the luxury of asking where things are. So you want to make it as easy as possible for them to find the information that they need.

Some small businesses want navigation button names to be clever or interesting. But, it's important to think about the website visit from your customers' or prospects' point of view. They often come to your site looking for specific information. Even if they're just browsing, they want an organized way to look around—where clicking a link takes them to the page they expect. Remember that visitors don't have a lot of time or the patience to bumble around your site.

You see the same navigation buttons on every site you visit for a good reason. Established usage conventions have trained visitors to look for names like "Services," "About" and "Contact" when they're out browsing around. Capitalize on this and your visitors will be able to find what they're looking for quickly—keeping your site and your business in their good graces.

Following these three simple rules makes it much more likely that your website is structurally sound and that your visitors will have a great experience there instead of a frustrating one.

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