**Define Refund and Guarantee policy - Right away

You wouldn't buy a most things without one so why should people buy from some person on ebay if you don't offer one? I offer a 30 day money back, no questions asked. I get about a 1% return rate which is a mix of defective product (it happens) and ones where I suspect the person needed the money back as they'd overspent. Regardless I do the refund.

**Check email 3x7

Check morning, noon and evening at least. Potential customers will sometimes ask the daftest questions or ask about things that are clearly written in the auction. Just be polite and answer and don't say anything sarcastic! Replay too late and someone might not bid and that can mean a bidding war never starts and the auction bombs.

**Skype or phone communication

If you don't mind taking calls then I suggest a phone with answer machine and published hours when it will be answered or you'll never get any peace. The same goes for Skype.

**Mailing stuff - Right away:

*Big sharp scissors.

*Scales that measure from 1 gram up as high as possible.

*Brown packing tape.

*Wide clear cellotape.

*Brown paper wrap.

*Bubble wrap rolls.

*Padded mailing bags, I use MailLite.

You can find suppliers for all this on eBay though I prefer office supplies company Viking Direct where I buy mailing supplies in bulk monthly.

**Future products and sales - Whan awake at all times!

Consider what product you'll source to resell. Make a list of hobbies and interests past, present or thing you want to start and go scout online for manufacturers and wholesalers and make a spreadsheet contact hit list.

**Summary

Time spent in preparation is time well spent. Take care not to get caught in this phase ' analysis paralysis as it's called. Get your tools done fast. Be focused and determined and move onto action stations ' selling your first items.

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