According to a study by the Conference Board, marketplace strategy execution ranks high in the top ten issues that senior managers must face today. While many issues drive poor execution, they all appear to point to one major common factor: A lack of organizational preparedness to implement marketplace strategies as envisioned by those who conceived them. For example, consumer electronics retail store A advertises great selection and low prices. Its customers are unperturbed if they don't receive A+ service. Their expectation is low prices not world-class service.

Store B advertises, "No question is left unanswered." Customers entering this store expect great service. If sales associates are inattentive and customers receive no help when asking about a product then the expectation remains unfulfilled. This means customers will return for future purchases.

Companies that spend their time developing a strategy need to follow through for the long term. That's why in my new book, Strategy Activation: Keeping Promises to the Marketplace, I reveal the 8 points below that will drive your organization in the right strategic direction.

Top 7 Strategy Activation Themes to Think About When Creating & Following Through With Your Marketplace Strategies:

1.Understand that although a strategy may appear brilliant on paper, it is the implementation that is important. Failure to follow through can result when you allow your strategy to outstrip your organization's capabilities. It can also happen when your employees do not understand your marketplace strategy or their expected behavior or when your company does not support the strategy's delivery. You may also have conflicting success metrics and employee rewards. Find where the problem is and fix it immediately

2.Keep in mind that a promise, no matter what it entails, leads to customer expectations. Your strategy communicates intent. It's a promise made to the marketplace. This promise creates expectations for your products and services that must be met if customers are to walk away satisfied.

3. Remember to go beyond the promise and communicate how your organization will deliver on its marketplace promise. We live in skeptical times. These reasons-to-believe fine-tune expectations add assurance that the company will follow through on its promise. Plus, it will provide internal direction for resource allocation, product development efforts and system design.

4.Recognize it's the customer experience that differentiates one organization from another. The overall customer experience includes the sum total of all the little touch points your customers have with your organization. From the advertising messages to interaction with sales and customer service personnel to monthly billing statement your company's products, services, and experiences must all reinforce the image desired in the marketplace.

5.Align employees. Your employees drive customer experiences. Promises can only be fulfilled if your employees understand it, believe it and are compensated well for fulfilling their role

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