Concepts are all well and fine, but what do these business model innovation concepts potentially do for you? I want to share some questions designed to help you apply what you have been reading to your existing business.

What is your current business model?

If you offer many products and services, you may have more than one. Understanding how you operate now will make it easier to think about how you can improve upon the present.

In thinking about this question, you will find it helpful to focus first on what benefits customers get from what you provide. Also, consider what benefits the customers' customers get through to the end user of the product or service. In thinking about benefits, remember that customers always want more and at a lower price. How does your business model accomplish that for them?

As an example, let's consider the Folger's coffee business at Procter & Gamble. That business is an industry leader in providing coffee-based products to allow consumers to have a tasty, comforting beverage at home that may or may not stimulate them with caffeine. The products are sold primarily through supermarkets, discounters, and warehouse clubs.

Compare that with the Starbucks coffee business. Starbucks primarily provides high-quality coffee and tea products through a service in complex prepared forms in coffee bars to also provide an enjoyable experience. The company further offers roasted coffee beans as a product for tasty experiences at other coffee bars and eat-away-from home locales as well as for consumers to brew at home, so that customers can always have the good-tasting products they prefer.

The companies have two different business models that provide different products, differing amounts of experience, in different ways, and mostly in different locations. Notice that Folger's could have innovated with the Starbucks business model before Starbucks even existed as a company. The model already existed in Europe, which is what helped stimulate the Starbucks model.

Had Folger's taken this path, there would probably be only one business model now in the industry. The two businesses have started to compete directly with each other's business models by offering prepackaged coffee-based beverages that are manufactured and distributed by others into normal beverage outlets.

What were the last five business models before the current one?

Understanding how you got to where you are today often provides valuable insights into what new business models would be most attractive in the future. The forces that made those innovations work may still be around today, or may have only been slightly changed.

Has your company had a process aimed at developing improved business models?

New business processes almost always emerge from a deliberate process of innovation. If your company has yet to establish this a process, chances are higher that you have a substantial backlog of opportunities for desirable new business models.

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