And on the first day... there was Hiring and Orientation Over 25 years of research and development in this field points to the issue of proper hiring. Far too many capital expenditures are allocated repairing issues. Productivity decrease, morale, turnover, sales attrition are issues that all begin with worker attitude. Vast amounts of training dollars are spent trying to redirect attitude and behavior. Mentioned previously, this does not redeem itself in one training program. Further, employees do not change if ills exist within organizational culture.

Solution: Hire correctly the first time. Create Talent Acquisition Profiles to understand generational mix and attitudes. Conduct an analysis of your best people and hire those that emulate these behaviors. Hiring if conducted correctly is a proactive process rather than reactive.

Accountability

The worst travesty for any training program is a sheer lack of accountability. There are countless anecdotes of participants sent into training for hours and days at a time, returning to work no better than before training. Workers return to past habits having forgotten educational practicum. This illustrates a complete disregard for the return on investment.

Solution: Stop the narcissism. Hold individuals accountable to ALL training program essentials. If there is a new methodology have participants repeat it daily, if a new workflow have them use it, if a new moniker have them state it. The only mechanism for success is the establishment of new habits. What gets remembered gets repeated and it is imperative for individuals to constantly repeat new processes to change old habits.

The road to success begins with change. Training reduces productivity and increases cost, yet the true measurement is the degree of change. If participants are held to accountable and proper measurements applied, organizations can justify the value and return on training investment. However, if some of the issues mentioned above are taken for granted then training is no more then triage for ongoing issues that forever exist creating productivity decrease and expense.

Copyright (c) 2008 Drew Stevens PhD

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