"Our claimant drove with me to the nearest hospital Emergency Room. The fates were with us - it was midday and there was no wait. While he was examined the Safety Director and I tried to make arrangements to pay the bill as soon as the examination was complete. Sorry, that is just not within the realm of medical possibility in the 21st century. The bill must be processed, massaged, converted to secret code impenetrable to mortal man, treated with the appropriate escalations and multipliers and then - in the fullness of time - it must be sent to the patient's address.

"Arrgghh. This had been a major worry of the claimant as we drove to the hospital - he could not afford any medical bills. And of course I had assured him that we would be paying the bill on the spot.

"The examination was completed quickly and he received a bandaid and a clean bill of health. We explained that the hospital wouldn't let us pay that day but assured him that the minute the bill arrived he was to call the Safety Director or me. I handwrote a release that guaranteed we would handle the bill. He refused all cash for inconvenience, suffering or any other thing, and signed the release.

"Some weeks later, he called the Safety Director and together they went to the hospital and paid a bill for slightly over $2,000. He was healthy and very pleased with the outcome.

"This was a satisfying conclusion. An honest and very nice man got through a stressful situation. Our client avoided what could have been a significant exposure. And straightforward care for the person or persons involved in a truck accident once again proved its merit as a basis of operation."

Ray Hemphill, Los Angeles Truck Adjuster

Look for Part 3 of The Truck Chronicles coming soon.

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