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VoIP PBX: An Attractive Platform For Voice and Data Integration
VoIP PBX solutions lead to the convergence of voice and data systems. This is a new revolution and is being utilised in workplaces. Enterprises are utilising this to make a transition to solutions that enable them to leverage their data networks for purposes of voice communications. The network managers are increasingly transmitting the voice over IP networks and this is opposed to the conventional circuit switched networks.
With the advent of cost effective technology it is for sure that Voice over IP is not the preserve of the large enterprise. Now, small enterprise too have started to adopt the technology. The equipments of IP PBX VoIP is the key solution of this change. An invasion in the 'data network' has been witnessed in the past generation in enterprises. In fact, it became de rigueur as far as the workforce is concerned. It allows everything. Web browsing, emailing, operations management and collaborative planning. So, it is also the same in case of IP PBX. The deployment of VoIP PBX makes it possible for every employee to access a voice extension and hence increase the overall productivity.
The entry level VoIP networks are capable of providing 1000 Mbps speeds in order to support data transmission. It is mostly found that this capacity of the PBX is under-utilised by organisations. The business VoIP systems are very sophisticated and its entire capacity is never brought to use. It is found that the providers of Voice over IP do not require more than 16 Kbps (Kilo bits per second) so as to ensure quality transmission of voice traffic in a single channel. So, there can be no doubt about the fact that data networks can be used to gain huge returns on investment. It is now possible to deliver voice and data traffic together.
The VoIP PBX is a mature technology today. Its has advanced technologies in the form of codec designs, data switching as well as routing technologies and an increase in the hardware capabilities. With such advancement, issues related to QOS has become history. This is the reason why even some telecom providers have started to use the VoIP PBX to leverage their exceptional capabilities. From organisations point of view too this technology is very beneficial as it involves a lower cost in terms of deployment, maintenance and operation of the PBX. As far the customers of VoIP PBX are concerned, they are always benefited.
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Article Comments
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Well done! VoIP certainly enables organisations to reduce the cost of communication. But that is only one (and not the largest) benefit. VoIP enables businesses to integrate their telephony and data networks. This not only simplifies IT, but it opens the door for some truly innovative solutions. Think of a call that comes in, the caller ID is referenced against your CRM database and the relevant information is made available to the person answering the call (e.g., historical sales, open orders, recent mis-shipments, sales/technical leads, etc.)
I've been using a Windows-based open source PBX from CallButler http://www.codeplex.com/callbutler. In addition to impressive PBX functionality, CallButler includes a tool called inTELiscript that allows the average user to develop some very sophisticated IVR applications. As an example, when a call comes in and the caller opts for support, we do a look-up in our CRM system based on the inbound telephone number. If there is a match, we pull the relevant information and "push" that to the customer service rep (we use Aastra 480i phones that have a large display so we can push a good deal of information). This allows our reps to be "smarter" and offer a more personalised touch than they would otherwise be able to offer. Additionally, CallButler automatically creates a database entry of the support call that allows us to track normal information and enables our reps to enter more detailed information associated with a particular customer account. We were very impressed with how easy it was to create this application - it took about five hours to develop and test. We are using CallButler's plug-in architecture to extend the functionality and make the system even more functional. Very impressive piece of software that we hope to usher in a new wave of innovation.September 22, 2008 14:07:37 |
 Ian Warfield Says
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Interesting where can i find more? September 23, 2008 06:50:49 |
 Drew Says
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