Let me finish telling about my own insurance agent experience. As I was saying earlier, I met another insurance agent about 8 months after moving to town. We met at a Chamber networking event. I really liked his energy and attitude; he was positive, sincere, and not pushy – very relatable. We talked for a while, decided to get together to discuss what he did, and exchanged business cards. A few days later when I went to his office I found him to be the same person I had met earlier. In other words, while it’s true we did discuss insurance matters, he was very conversational and easy-going. He wasn’t pushy and I really felt he was getting to know me. I went back a few days later for his insurance proposal and he had a handful of pamphlets and brochures for me. During the course of our previous conversation he had discovered that not only was I new to town, but was new to Oregon. He also had learned that I enjoyed hiking and camping. In spite of the fact that I wasn’t yet a client, he had taken the time to round up a few things to help me. He had shown that he cared.

As you might guess, I became a client. Fortunately for me, his rates were really great; but frankly, I had decided to go with him even if his rates were slightly higher than I had been paying. I made the decision to move my business to him because my agent at the time didn’t care and my new agent did. I decided to switch because my new agent not only cared, but he helped me improve my existing coverage’s, which I was willing to do even if it meant paying a higher premium. (After all, why have insurance at all if it doesn’t protect us the way we want it to?) Not only am I a client, but I will no doubt stay his client for as long as I’m in the area. You see … we connect with people for who they are and not for what they do. I’ve already referred other clients to him.

By the way, at the end of my discussion with my friend, I asked her who her agent is now. She commented that when she moved into town she had just picked someone out of the phone book, but he never had any contact with her. Guess who I’m going to refer her to?

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