I've spent more hours that I care to count attending networking functions, and I continue to be amazed at all the people I meet who don't have a website. Many entrepreneurs love what they do but hate marketing and selling themselves. A well-written website is one of the most effective tools at your disposal that will sell for you 24/7, provided you have written compelling copy for the site.
Here are ten ways to make your website your unpaid sales force:
1. Networking. A website permits you to pass out your business card to thousands of potential clients and lets them know how to reach you and what you sell. If, in your sales copy, you tell your story of why you're in your business, write a bio that accurately reflects your voice and style for your site, and upload your photo, your potential customers will begin to get to know you, without having to meet them one-on-one. Nothing is more amazing to me that to walk into a networking event and have total strangers come up and begin a conversation with me as though we were long-lost friends. They think we are. Why? Because they've visited my website or read my email newsletter or blog to the extent they have begun to get to know me, like me, and respect me.
2. Make Business Information Available. Help your customers find out more about you. What are your hours? What methods of payment do you accept? Where are you located? Being the "Internet snob" that I am, I go online first to check out a business before deciding to do business with them. Sometimes it's to check the menu, if it's a restaurant. Sometimes it's to see if they offer a discount coupon. Other times I just need to find their hours of operation or driving directions. If I can't find their website, I'm apt to find their competitor's site that contains precisely the info that I'm seeking.
3. Better Serve Your Customers. Make doing business with you as easy and effortless as possible. With an online presence, you could make forms available to pre-qualify clients for loans if you're a mortgage broker, enable your clients to upload their files for typesetting and printing if you're a professional printer, or allow your customer to see if the coat he wants is in stock if you're a clothing store. My sister is a "shoes horse" and desperately wanted a particular pair of shoes from a nationally-known department store in Houston. She checked their website to see if the shoes were in stock in her size at the store closest to her. She discovered they weren't, but was able to find another branch that did have them in stock and was able to swing by and pick them up. When your clients are over-committed and trying to squeeze another hour out of the day, how much more will they appreciate your online presence if you can help them save one of their most valuable assets -- their time?
4. Release Time-Sensitive Materials. You may have a service business that relies on appointments to make your money, like a hair salon or a chiropractor's office. You walk in on Monday morning and discover that only about half of your appointments are taken for the week. Do you decide to take part of the week off? You could, if you needed a vacation. Or, you could email the customer list you've built through your website and let them know that you're taking appointments at a special discounted rate this week only, or on certain days of this week, or that they'll get a free widget if they book an appointment by a certain date or time. How quickly do you think your customers would take advantage of this time-sensitive offer?
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