Better customer service can be achieved by being aware of what else your customer might need if they buy a particular item, and ensuring that your sales people ask if they would like it. McDonald's made this an art form with the question, "Would you like fries with that?" You need to think about what products or services, or combinations of products and services, go naturally together. Offering these extra items is not high pressure sales tactics. It is better customer service to help someone who needs your product to identify what they want and how they can get them. If you don't offer these things to your customer you are negligent and uncaring. As long as you offer them without pressure and allow your customer to decide, you are providing better customer service.

Provide Better Customer Service by Building Intimate Relationships

Intimacy is about knowing more about another person than the norm. When you build intimate relationships with your customers, you are get to know them in a way that you can anticipate their needs and provide better customer service. When you are aware of what your customers want and find a way for them to get it, you are not being pushy, as long as you relate to your customer in a way that honors and respects them. These days there are many tools you can use to increase your ability to communicate with customers and get to know their needs and wants. You don't enhance your ability to provide better customer service by being back-footed and waiting for customers to ask first. Your service levels increase greatly when you let your valued customers know how they can get their special favorites first, or how they can jump the queue to get the newest item that may take their fancy, before it is made known widely to the general public.

Be creative and find ways to develop intimacy with your customers.

Providing better customer service is not difficult if you use your imagination and creativity. Don't go head-to-head with your competitors and try to out do them where can compete directly against you. Come up with innovative ways to provide better customer service by looking for unmet needs, or selling your customers more, or by getting to know them better. It's not that hard and the results can be phenomenal.

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