Common Marketing Mistakes That Restaurant Owners Commit
Business → Marketing & Advertising
- Author Jon Orana
- Published July 7, 2009
- Word count 539
All restaurant owners do restaurant marketing. They should, or else they won't be able to attract people to their establishments. People go into business to earn, and to earn they need customers.
Marketing is never easy for any business. Yet, its importance cannot be ignored by anyone who are into any kind of business. Despite its difficulties, you could see that some companies are successful and have grown proportionately due to effective marketing strategies. However, it is also undeniable that some companies fail miserably in this aspect and, thus, they lose to the competition.
These failures in marketing are caused by mistakes that cost restaurant owners a lot of money. As these failures go on, they are losing more and more money to the point that they go bankrupt or close down ultimately. Yet, more and more restaurant marketers commit the same mistakes that cost their fellow restaurateurs their businesses.
What are these mistakes that restaurant owners commonly fall for?
Spending and Relying on Mass Media
Mass media is a very effective tool, yet it can be very expensive. However, most restaurant entrepreneurs rely on mass media advertising because of its wide range despite the price associated with it. This is because most entrepreneurs place too much emphasis on getting as much new customers as they could in order to build their customer base. What they don't realize is that they are spending too much on something that rarely gives good results.
Some entrepreneurs also resort to this tactic due to competition. Understandably, restaurateurs who see their competitor on TV would naturally do the same for the sake of keeping up with the race. What they don't realize, however, is that not everyone in the restaurant business can afford the expenses realized through maintaining advertisements.
Failure to Adequately Train and Monitor Employees Performance
Another common mistake is the failure of most entrepreneurs to train their employees to give the best service possible. Employees can make or break a business, after all, especially restaurants. Customer satisfaction should always be on top of every businessman's to-do list along with coming up with effective advertising and marketing techniques.
An employee's performance is vital to viral marketing. Your customers each have an extensive network of contacts to which they spread the word about your restaurant. You wouldn't want to be on the negative end of viral marketing thus it is important that you keep monitoring and training your employees to always aim for customer satisfaction.
Static Menu
Menus should be dynamic. Every once in a while, your menu should be updated with some items removed or some new ones added. There are two reasons for this.
First, customers will soon find it boring that you offer the same items at the same prices even if there is a holiday or event going on like Christmas, Valentine's and the likes. Come up with some promos that will help your menu exciting for your customers.
Second, you'll be left behind by the competition. Imagine the traffic to your restaurant if you're still selling fried hamburgers when your competitors are offering flame-broiled burgers because they are more famous among people.
These are just a few and you can find more here: restaurant marketing plans and strategies
Jon Orana is a small business marketing coach and an Internet marketing expert. He is the owner of EffiStrat Inc, a marketing and consulting firm based in Calgary, Alberta, that is helping and teaching local and small business owners to market their businesses online.
Check his blog for more restaurant marketing plans and strategies.
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