Having a business that has got a lot to do with technology is like managing children – They need to be tended to, reared and looked after. In fact, they need to be pampered. The way we do our businesses online, the technology we espouse, the way we conduct ourselves and how meticulous we might be when it comes to our website, would go a long way in enhancing our profitability.

Here are certain guidelines to help you manage your hosting accounts in particular :

Have separate accounts for email and websites: It is highly recommended to have a separate and dedicated email id, preferrably a free but permanent one ( Eg, Gmail, Hotmail or yahoo) for all your correspondence with us. This is to avoid the possibility of obviating a host of issues that would crop up when you have to do domain transfers and other such domain related issues. Who is recommends having a separate email id that would enable you to provide a seamless and continuous communication channel apart from easing your domain transfer process.

Don’t ask for problems : You are doing exactly that when you are asking for discounts, looking to cut deals and trying to save a penny here or there. Always remember that you get what you pay for and you must also realize that cheaper is not better, always. I do understand however that you will love to save when you shop, so do look for our frequent offers on domain registering and hosting packages.

Avoid last-minute Domain Retrieval Scrambling : Most of us are so busy and caught up with our daily business grind that we fail to ignore little things like reactivating domain names and hosting packages. If you could set a reminder about a month earlier on renewing your domain and hosting packages, it would save your websites from getting locked out, going incommunicado and also ease you up on the nightmarish last minute scrambles.

Machines aren’t Infallible: Have back-ups of all the information pertaining to your customers and everything else relevant to your business by taking copies on some kind of portable or web-based storage media so as to help you avoid the possibility of your servers or machines failing, crashing or an imminent virus attack.

Meticulousness even when asking for help: In case you have a predominantly online based business or if you have something to do with e-commerce, you might have your life written off to our ticket support system.

If that is the case, ensure that you keep your questions to the bare minimum on the support tickets. You must keep them succinct, short and precise. Brevity will reflect professionalism. But then, avoid being curt or rude. Check to monitor responses on a consistent basis ( You might want to use this fantastic and Free Software montastic) and keep the communication on until your problem is duly resolved.

Do keep in mind that is a very good habit to reply to previous ticket rather than starting a new one since the communication is always in a loop and everyone involved can make out as to what is being discussed there.

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