Telemarketers or Virtual Assistants?
Some entrepreneurs have hired virtual assistants through call centers overseas. This can be advantageous to companies that need a variety of services to performed in addition to telemarketing. Outsourced virtual assistants can handle appointment setting, data entry, inbound telemarketing (customer service), and outbound telemarketing. Determine what role you want your virtual assistant to play for your organization prior to launching your project. Your call center service provider may have different requirements for telemarketer than they do virtual assistants, so it is important to define their role in advance. Typically, a telemarketer will have superb voice skills, but may be lacking in written communication. Tell your service provider if your project will require a lot of data entry and email marketing so they hire the right employee for your company.
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