Among the most important questions you need to ask your jeweler are about the return policy and the warranty on the piece. Check to see if a return is for store credit only or if your money is returned, what the time frame for returns is and if you need original packaging along with your receipt. Ask if there is a condition for return or if you can return the piece just because you have decided it doesn’t fit into your jewelry wardrobe.

You might find that the guarantee on the stone is different than the guarantee on the piece of jewelry. The guarantee may be contingent on certain care or a maintenance schedule. Ask if the jeweler’s repairs are made in-house or if they are sent out.

A trustworthy and informed jeweler will be more than happy to answer your questions to secure a sale and a satisfied long-term customer.

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