The following circumstances are grounds for invoking a credit card dispute:

· The item posted on the bill is in error; · The item on the bill is a transaction not made by you or a person you expressly authorized; · The item refers to products or services that have not been accepted for reasonable causes by you or a person you authorized. For instance, the item may not have satisfied the conditions of sale. You can ask your card issuer if you are not sure whether to reject the item outright, or to accept conditionally and then challenge the supplier. · The item refers to products or services not actually delivered to you, or to your designated person, as the terms of sale have indicated. For instance, you may have paid additional shipping to ensure quicker shipping but the purchased item was delivered late, or not what you ordered, or not in the quantities you specified.

After you have submitted your complaints, credit card companies are required by law to conduct an investigation. They should be able to inform you of their findings within ninety days or two billing cycles, whichever date comes first. In most cases, merchants will back off rather than risk losing the privilege of accepting credit cards. The credit card company will then cancel the charges as well as all corresponding interest. If the credit card dispute is not settled, you are entitled withhold the payment of the disputed portion of your bill. You should however see to it that you pay the undisputed amount. Otherwise the credit card company may resort to action for collection, or report the delinquency to a credit bureau.

Should the results of a credit card dispute not be in your favor, your credit card company is required to send you a written explanation of the findings and how the decision was informed. A grace period for the disputed amount is normally granted.

Right to Stop Payment Another crucial protection you have in a credit card dispute is the right to stop payment. The stop payment order is a very powerful tool that can be used when you are not satisfied with a purchase you made with any one of your credit cards. You can invoke this right if you have a legitimate complaint regarding the quality of anything you purchased with your credit card and provided that you have made a good-faith attempt to settle the problem directly with the merchant.

Because it is so powerful, this right has some important limitations: · The value of the disputed goods or services should be over $50, and · The items must have been bought in your home state or within a distance of 100 miles from your mailing address.

There are exceptions to these limitations: they do not apply if the credit card you used was issued by the seller (such as a department store or house card) or if an advertisement for the items you bought was mailed to you by the seller. Even so, you should show proof of a good-faith effort to settle the issue with the seller.

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