This could be your IP Phone System. Do you want these 7 advantages? But why stop with these? There are many more where these came from.

• Enhanced contact center (call center) responsiveness to customer needs. Lowered costs through IP Telephony makes it economical to use multiple call centers for time zone coverage, lower labor market costs, and even overseas call centers for small and medium sized businesses.
  
  I know the mention of overseas (in respect to the U.S.) labor may not be what some people want to hear but the reality is that large corporations have been using overseas labor for call centers, manufacturing, and technical skills for decades. Now, what was once only economical for large corporations is also economical for small and medium sized businesses. IP Telephony levels the playing field of business competitiveness.



• "Contact center" is the replacement term for what used to be "call center." Why? Is it really necessary to change the terminology? Of course, I think the answer is unequivocally "yes" or I wouldn't mention it. A Call Center was appropriately named because all it did was take phone calls.
  
  Now a Contact Center using IP Telephony, since it uses "IP" technology just as the data network uses, can take phone calls, fax messages, e-mail, web text chat, web voice calls, and even web video calls, all at the same time, in the same queues for the contact center agents. Isn't the point of "customer service" to make it easy for the customer to contact you? What's better than letting the customer choose the means of contact? Now it's possible and affordable.



• Disaster recovery and power outage backup for business continuity. Redundant phone systems with automatic fail-over over dispersed locations is now economical. With the traditional phone system technologies it used to cost 70 of the original system cost to get redundant systems. In addition, the carrier services to make it happen were also costly.
  
  Now it's possible to get redundant systems for just 10 of the original system cost. Additionally, the carrier services are also less expensive than previously. Business continuity planning is just like any other "insurance" you obtain for your business. All insurance is a trade-off between the cost of the insurance and the coverage level you obtain.
  
  At some point paying too much doesn't reap enough extra benefit to warrant the extra cost. On the other hand, paying too little and not obtaining meaningful coverage doesn't make sense either. With the costs for obtaining business continuity so dramatically lower than previously, it could make sense to make it a part of your total insurance and risk management for your business.



• Using one cabling infrastructure to carry both data and voice traffic instead of separate cabling infrastructure for each. This can have significant cost savings especially if you are moving your office or setting up a new office. In either of these situations you will have a substantial cost savings by only having to install your network cabling and not having to install a separate cabling system for your phone system.

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