5. Check their references. If you really like a particular project in their portfolio, see if you can get that client's contact information. But, if the designer can't release it, that's not necessarily the worst sign-maybe the client prefers that their contact information be kept private. Or they've moved, and haven't told the designer how to get in touch with them. Be open to reasons why they may not be able to furnish a particular reference.

6. Learn about their processes. Find out how they plan to execute on the work that you'd like to have done. Ask what the designer needs you to do, what you'll be asked to review and approve, how decisions are made, and how they're made final. Make sure your designer is able to guide you through the design process, providing all the information you'll need along the way.

7. Check their turn-around time for replying to emails, sending quotes, and returning calls. Make sure that it's in line with the turn-around time that you expect throughout the project. Turn-around time here can also indicate the designer's level of excitement about your project. However, if it's a bit slow, make sure they weren't just out of their office at meetings for the day, or tied up in another deadline-understand that they're a small business as well, and the fact that they're busy is probably a sign of how effective they are for their clients!

8. Review the rights that they're selling to you. Make sure that you have the copyright and reproduction rights that you want. Think as far into the future as possible-you want to make sure that you'll have what you need as your business grows. You don't want to have to come back to your designer and re-negotiate your rights in a few years!

9. You may be tempted to ask for some sample designs for your specific project. This is known as work on "spec" (speculation) -having a designer do work without a guarantee of getting the project. While designers can understand your fears-what if you don't like the logo we develop, what if we don't "get" what you want, what if...

Asking a designer to work on spec isn't very fair. The first round of designs on any project is the most time-consuming to create-it often consists of researching your company and your competitors, brainstorming on the creative side, and generating first ideas. You wouldn't ask a doctor to diagnose you before paying for his time, and then offer to pay him if you like the diagnosis-it's no more fair to do so with a designer.

10. Make sure that you'll get the deliverables you expect. Some designers don't plan to include final files in their deliverables to you-if you want to have the original files delivered to you along with printed collateral or the final files uploaded to your web server, make sure the designer knows that up-front. It may change the pricing.

If you want to be able to edit the final files, make sure that the designer can deliver the files to you in a way that you can edit them. Realize that, depending on the software that you have, this may either limit the design or be impossible, but you probably won't get the files in the specific format you want unless you ask!

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